Call NowTerms & Conditions
Effective Date: 31 August 2026
Welcome to TigerTrail.in. These Terms & Conditions explain the rules and conditions applicable to the use of our website and to safari bookings, hotel reservations, tour packages, transportation arrangements, and other travel-related services facilitated through TigerTrail.
By using our website or making a booking through us, you acknowledge that you have read and accepted these Terms & Conditions. Please review them carefully before completing any reservation.
1. About TigerTrail
TigerTrail is an independent travel and safari booking service that assists travellers with reservations and travel arrangements in and around Ranthambore and other destinations where our services are offered.
TigerTrail may facilitate services provided by hotels, safari operators, transport providers, guides, government authorities, and other third-party service providers. The terms, rules, availability, and operating conditions of those providers may also apply to your booking.
TigerTrail is not the Forest Department or the operator of Ranthambore Tiger Reserve. Safari permits and entry permissions are issued and controlled by the relevant government authorities.
2. Booking & Reservation Conditions
- A booking is considered confirmed only after the required payment has been received and confirmation has been issued by TigerTrail or the relevant service provider.
- A payment receipt or booking acknowledgement does not necessarily mean that a government safari permit has been issued unless the permit/confirmation is specifically stated as confirmed.
- Customers must provide accurate information, including traveller names, ages, nationality, identification details, travel dates, and contact information.
- Any incorrect or incomplete information supplied by the customer may result in cancellation, denial of service, additional charges, or loss of the booking amount.
- Availability shown on the website may change until the booking is successfully confirmed.
- TigerTrail reserves the right to correct pricing, availability, or technical errors discovered before final confirmation.
- Special requests such as preferred vehicle, zone, hotel room, floor, bed type, guide, or seating arrangement are subject to availability and cannot always be guaranteed.
3. Ranthambore Safari Booking
Safari operations are governed by the rules and decisions of the concerned Forest Department and Tiger Reserve authorities.
3.1 Safari Permit
Once a safari permit has been generated and issued by the competent authority, it is generally non-refundable and non-transferable, except where the applicable government rules specifically provide otherwise.
The final vehicle, safari zone, timing, guide, and other operational details are subject to government allocation and availability.
TigerTrail does not have authority to guarantee a particular tiger sighting, animal sighting, safari zone, route, or specific vehicle unless expressly confirmed as part of the booking.
3.2 Gypsy & Canter Safari
Safari vehicles may include Gypsy or Canter vehicles depending on the service booked and the availability provided by the authorities.
If the authorities or local safari administration make an operational change to the vehicle or safari arrangement, TigerTrail will communicate the available information to the traveller.
Any refund arising from such changes will be governed by the applicable rules of the concerned authority and the terms communicated at the time of booking.
3.3 Tatkal / Current Availability
Tatkal or current safari reservations are subject to limited availability and government confirmation.
- Confirmation may be received close to the safari date.
- If a requested safari cannot be confirmed and no alternative service is accepted, the eligible booking amount will be refunded according to the applicable booking terms.
- Once the permit has been issued, the booking will generally become non-refundable.
- Service or processing charges, where applicable, may not be refundable.
3.4 Safari Cancellation Due to Park Closure
If a safari is cancelled by the competent authority because of an official park closure, severe weather, government restrictions, or another officially recognized operational reason, any refund will be handled according to the applicable government/safari operator rules.
TigerTrail cannot independently guarantee a refund where the authority or service provider does not provide one.
4. Monsoon & Scheduled Park Closures
Ranthambore Tiger Reserve may have seasonal and scheduled restrictions on safari operations.
Safari availability, zone availability, and operating dates can change according to Forest Department regulations, weather conditions, wildlife-management requirements, and government orders.
Travellers should verify the applicable operating schedule before making non-refundable travel arrangements.
5. Hotel Booking Terms
Hotel reservations are subject to the individual hotel’s availability and policies.
- Standard check-in and check-out times are determined by the respective hotel.
- Early check-in and late check-out are subject to availability and may attract additional charges.
- Room categories are provided according to the category selected during booking.
- Room upgrades are subject to availability and additional payment.
- Special requests are not guaranteed unless specifically confirmed by the hotel.
- Hotel photographs displayed on the website are intended for representation and may differ slightly from the actual room or facilities.
- Hotel management may change room allocation for operational reasons while maintaining the booked category or an equivalent alternative where reasonably possible.
- Any additional services such as meals, room service, laundry, minibar, extra beds, or other facilities may be charged separately by the hotel.
6. Tour Packages
Tour packages may combine hotels, safaris, transportation, sightseeing, meals, guides, and other services.
The exact inclusions and exclusions will be specified in the package details or booking confirmation.
Package itineraries may be modified because of weather, government restrictions, road conditions, hotel availability, safari timings, local events, or other operational circumstances.
Where a change is necessary, TigerTrail will make reasonable efforts to provide an alternative of comparable nature wherever possible.
7. Cancellation & Refund Policy
Cancellation conditions depend on the service booked.
Tour Package Cancellation
Unless a different cancellation policy is specifically mentioned in your booking confirmation, the following general cancellation schedule may apply:
| Cancellation Before Arrival | Applicable Cancellation Charge |
|---|---|
| 30 days or more | 20% of booking value |
| 15–29 days | 30% of booking value |
| 7–14 days | 40% of booking value |
| 2–6 days | 50% of booking value |
| Less than 48 hours / No-show | 100% / No refund |
The applicable policy displayed at the time of booking will take precedence over this general schedule.
Safari Cancellation
Safari cancellation and refund eligibility are primarily determined by the applicable Forest Department and safari operator regulations.
A confirmed government safari permit may be non-refundable once issued.
Hotel Cancellation
Hotel cancellations will follow the cancellation conditions applicable to the specific property and room rate booked. Some promotional, discounted, prepaid, or special-rate reservations may be completely non-refundable.
Refund Processing
Where a refund is approved:
- The refund will normally be made to the original payment method.
- Processing may take approximately 7–14 business days after approval.
- Payment gateway, transaction, convenience, or service charges may be deducted where applicable.
- Government fees and third-party charges may not be refundable.
8. Payment Terms
TigerTrail may provide different payment options depending on the service and booking.
Customers may be required to pay either a partial advance or the full booking amount before confirmation.
A booking will not be considered fully confirmed until the required payment has been successfully received.
Prices may vary according to season, demand, availability, government charges, hotel rates, taxes, and supplier pricing.
If a government authority, hotel, transport provider, or other service provider increases a mandatory charge after the booking has been made, the additional amount may be payable by the traveller where applicable.
9. Identification & Traveller Information
For safari bookings, travellers may be required to present valid identification documents as prescribed by the Forest Department or other authorities.
The name and personal details provided during booking must match the applicable identification document.
TigerTrail is not responsible for denial of entry or cancellation caused by incorrect, incomplete, expired, or unacceptable identification documents.
Travellers should carry the original documents required for their safari and hotel booking.
10. Wildlife & Safari Disclaimer
Ranthambore is a natural wildlife environment. Wildlife sightings are unpredictable and cannot be guaranteed.
TigerTrail does not guarantee sightings of tigers, leopards, bears, crocodiles, birds, or any other particular wildlife species.
Safari routes, zones, timings, vehicle allocation, and entry conditions may be controlled by the authorities.
Travellers must follow all instructions given by forest officials, guides, drivers, and safari staff.
11. Traveller Responsibilities
Customers are responsible for:
- Providing correct booking information.
- Arriving at the designated reporting point on time.
- Carrying required identification documents.
- Following Forest Department and park regulations.
- Following instructions from safari guides and drivers.
- Respecting wildlife and maintaining appropriate behaviour inside protected areas.
- Paying for personal expenses and services not included in the booking.
- Taking reasonable care of personal belongings.
Any fines, penalties, losses, or additional expenses caused by the customer’s actions or failure to follow applicable rules may be payable by the customer.
12. Personal Belongings
Travellers are responsible for their luggage, valuables, electronic devices, documents, money, and other personal belongings.
TigerTrail, hotels, transport operators, guides, and safari providers cannot be held responsible for loss, theft, or damage to personal property unless liability is established under applicable law.
13. Changes to Itinerary
TigerTrail may need to modify an itinerary because of:
- Weather conditions
- Government restrictions
- Forest Department instructions
- Road or transportation conditions
- Hotel availability
- Safari operational requirements
- Natural events
- Safety concerns
- Other circumstances outside reasonable control
Where practical, we will inform the customer and attempt to provide a suitable alternative.
14. Force Majeure
TigerTrail will not be responsible for failure, delay, interruption, or modification of services caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, floods, fire, government restrictions, strikes, civil disturbances, road closures, epidemics, technical failures, park closures, transportation disruption, or other unforeseen events.
In such circumstances, refunds or compensation will depend on the policies of the relevant service provider and applicable law.
15. Website Information & Pricing
We make reasonable efforts to keep information on TigerTrail.in accurate and current. However, hotel facilities, safari availability, prices, government charges, operating schedules, and other travel information may change without prior notice.
If an obvious pricing or technical error occurs on the website, TigerTrail reserves the right to correct the error and, where necessary, cancel the affected reservation with an appropriate refund of amounts actually received for the affected service.
16. Third-Party Services
Hotels, safari operators, transport companies, restaurants, guides, and other suppliers are independent service providers.
Their services are subject to their own operational procedures, terms, safety requirements, and cancellation policies.
TigerTrail acts as a booking and facilitation platform where applicable and does not control the day-to-day operation of independent third-party providers.
17. Limitation of Liability
TigerTrail will make reasonable efforts to provide the services described in the confirmed booking.
However, to the extent permitted by applicable law, TigerTrail will not be responsible for indirect losses, missed personal plans, loss of business, consequential expenses, or losses caused by circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded under applicable law.
18. Privacy & Use of Customer Information
Information provided during booking may be used to process reservations, communicate booking details, provide customer support, comply with government requirements, and coordinate services with relevant service providers.
Customers should review TigerTrail’s Privacy Policy for further information about the handling of personal data.
19. Intellectual Property
The content published on TigerTrail.in, including text, graphics, logos, photographs, design elements, icons, and other original materials, is protected by applicable intellectual-property laws unless otherwise stated.
No material from the website may be copied, reproduced, republished, modified, distributed, or commercially used without prior written permission.
20. Fraudulent or Misleading Bookings
TigerTrail reserves the right to cancel or suspend a booking where there is reasonable evidence of fraudulent activity, misuse of payment methods, false information, unauthorized transactions, or other unlawful activity.
Where required, suspicious activity may be reported to the appropriate authorities or payment provider.
21. Complaints & Customer Support
If you experience an issue during your trip, you should contact TigerTrail as soon as reasonably possible so that we have an opportunity to assist.
Complaints relating directly to a hotel, safari operator, government authority, transport provider, or other third-party service may also need to be addressed with that provider.
22. Governing Law & Jurisdiction
These Terms & Conditions shall be interpreted in accordance with the laws applicable in India.
Subject to applicable law, disputes relating to services provided by TigerTrail shall be subject to the jurisdiction of the competent courts having authority over Sawai Madhopur, Rajasthan, India.
23. Changes to These Terms
TigerTrail may update these Terms & Conditions from time to time to reflect changes in services, regulations, government requirements, or business practices.
The latest version published on TigerTrail.in will apply to future bookings unless otherwise required by applicable law.
24. Acceptance of Terms
By using TigerTrail.in or completing a booking, you confirm that:
- You have read and understood these Terms & Conditions.
- The information supplied by you is accurate.
- You agree to the applicable cancellation and refund conditions.
- You agree to comply with the rules of the Forest Department, hotels, safari operators, and other relevant authorities.
- You understand that wildlife sightings cannot be guaranteed.
- You accept the terms applicable to the specific services included in your booking.
For booking assistance or customer support, please contact TigerTrail through the contact details provided on our website.
TigerTrail.in
Safari • Hotels • Tours • Travel Assistance
Local Office – Sawai Madhopur, Rajasthan